citrix receiver black screen after login

On that location we have 2 older clients and both having this issueīut only there then, and other endpoints in other sites, work as usual?Īll other endpoints are working fine, and these 2 have problem now and then, in the meantime after 1,5 hour the one with the problem is now working againīut is there some ica client logging where i can find some info for trouble shooting?Īctivate the debug output of icaconfig and pnloginĪctivate the debug output from the Citrix Workspace appĬontinue reading and comment on the thread ‘Citrix session crashes with black screen, any advice and how do I find logging?’. What happens, Logon using the citrix logon screens, the screen of the server will appear, the i see back the igel background and then the screen is getting black (see the name of my desktop on top of the screen) and then everything is closed, also my remote vnc session and the i have to click the citrix icon to logoff and i can logon again, citrix session i snow disconnectedĭumb question, is it happening only on that device? If yes, could you reset the device to factory defaults and re-test?

Only on tje device type is a C on the endĭoes it start on the black screen forever, or just a long period of time and then continues to finish the logon? On the other devices (that work), is it there a C? If you look on that device on UMS, is there a C at the end of the Product ID? Try changing it to 19.10.0 and see how that goes Running the default setting in the template, as far as i can see should it be 20.04 What Citrix Workspace App version are you using? What could be the problem and where can i find some logging? when I try to start the desktop from an other client there is no problem.

I have a problem with a igel thinclient, When starting a citrix session to a sbc desktop i see the logon screen but after the the system looks to crash black screen and after that a reset.

Citrix receiver black screen after login